Welcome to the Connected Decade!

The way consumers interact with connected technology is at an inflection point. Over the next decade, a sea change of global innovation and interoperability across connected devices, cars and homes will redefine the connected landscape. Part of this will be driven by a new focus on working from home, remote learning and connecting to others from a distance. Another part will be driven by technological advancements, like 5G and artificial intelligence, that disrupt consumer buying behaviour. How consumers adopt and interact with new technologies will vary from region to region around the world – opening the door for companies like yours to gain new market share in growth markets and monetise new opportunities in developing markets.
 

The Pandemic Kicked Tech Adoption to a New Level.

The COVID-19 pandemic had a major impact on the way consumers interact, especially online. Working, learning and connecting from home became the norm as people around the world spent more time inside their own four walls. Unsurprisingly, that led to the increased adoption of smart products that help us connect to each other. And it turns out that, once consumers adopt a smart product, they have a much more positive outlook on smart technology overall.

The increased familiarity with connected technology that was driven by COVID-19 has opened up new market segments that were lagging in adoption pre-pandemic and laid the foundation for consumers to expand into new smart product categories they hadn't considered before. At Assurant, we're using these insights to help you grow your business and connect to consumers around the world.
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53%

of global customers bought at least one more smart product this year
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60%

of global consumers used connected technology to engage in activity more frequently since the pandemic began

More Connected Decade Insights from Assurant

Diverse Trio taking Selfies

People Around the World Agree: Tech is Improving Life

Among its many impacts, the COVID-19 pandemic accelerated the adoption of connected products around the world. Smart technology quickly became the primary method many of us used to connect to family and friends, and to work or learn from home – and it performed well.
Father and Son Taking Call on Tablet Device

People Around the World Agree: Tech is Improving Life

Among its many impacts, the COVID-19 pandemic accelerated the adoption of connected products around the world. Smart technology quickly became the primary method many of us used to connect to family and friends, and to work or learn from home – and it performed well.
Woman on Zoom Call

People Around the World Agree: Tech is Improving Life

Among its many impacts, the COVID-19 pandemic accelerated the adoption of connected products around the world. Smart technology quickly became the primary method many of us used to connect to family and friends, and to work or learn from home – and it performed well.

コネクテッド製品は、今後10年でますます種類が増え、大変身近なものになると予想されます。新しい技術は、私たちの生活に革新や便利さをもたらす一方で、その技術を使うことにとまどう消費者は、製品の購入や使用方法に不安や不満を持つこともあります。Assurantは、グローバルな知見と各地域の消費者インサイトに基づき各市場に最適なカスタマーサポートを提案をしています。

この事業の一環として、コネクテッド製品の消費者インサイト及び購買動向を世界中の主要マーケットで調査、分析しており、「The Connected Decade 2020-2030 〜スマート家電の消費者インサイト〜」として公表しています。

Assurantは、カスタマーサポートを通じて、生活を便利で快適にする新しい技術を搭載したコネクテッド製品がより早く広く普及することをサポートします。

本調査は、消費者動向やその推移といった消費者インサイトを調べるために、日本、米国、カナダ、ブラジル、英国、ドイツの6カ国で実施しました。(日本では18歳以上のスマートフォンユーザーを対象にオンラインにて行いました。)

グラフで見る消費者インサイト

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短くなったスマートフォン買い替えサイクル

consumers-who-expect-5g-to-have-significant-impact-on-their-lives-(worldwide)

生活を豊かにする5Gへの期待拡大

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消費者が考えるコネクテッド製品に対する課題

コネクテッド製品の消費者インサイト

Assurantは今後10年間にわたりコネクテッド製品に関する消費者インサイトおよび購買動向を調査・分析し、公開します。
本消費者インサイトは、競争優位性確立のための差別化に応用可能です。またAssurantは、5Gなどの新しいテクノロジー普及促進の方法を発見し、同時に当社のグローバルネットワークを生かし、古いモバイル製品を収益化することにも貢献しています。
Assurantは、消費者がコネクテッドカー、スマート家電などのコネクテッド製品を購入する際に、どのようなカスタマーサポートを求めているかを追求し続けます。
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5G’s Evolution in the Connected Decade

人々の生活に大きな変化もたらす5G製品への買い替えはゆっくり進むと予想されています。買い替え促進の鍵は下取りプログラムの充実による価格障壁の克服にあります。
 
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From the Americas to APAC: Connected Trends Around the World

消費者が安心してコネクテッド製品を購入できるようにするためには、地域ニーズに基づいた製品と、適切なレベルの保証やカスタマーサポートを提供することが大切です。
Teenage daughter smiling and carrying a box of toys while mother takes a selfie of them both

De-Risking Connected Product Purchases

消費者が安心してコネクテッド製品を使えるようにするためには、購入時に保証やカスタマーサポートを提供することが重要です。

At the Heart of the Connected Ecosystem:

Enabling Interoperability

コネクテッド製品の使用にはインターネット接続が不可欠ですが、33%の消費者はWiFi設定の方法にとまどい、カスタマーサポートを必要としています。
Young female looking at her mobile phone and smiling

The Domino Effect of Connected Products:

Why the First Purchase is the Most Important Part of the Smart Ecosystem

コネクテッドに関するビジネスを推進する準備についてのご相談はこちら